Privacy Policy

Last Updated: 13 January 2026

Our Commitment to Your Privacy

Studio Twenty Pte. Ltd. ("Studio20", "we", "our", or "us") is committed to protecting the privacy and personal data of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with Singapore's Personal Data Protection Act 2012 (PDPA).

This policy applies to personal data collected through our corporate website at https://studio20.sg (the "Website") and in the course of our business operations. By accessing our Website or providing us with your personal data, you acknowledge and agree to the terms of this Privacy Policy.

What Personal Data We Collect and Why

We collect personal data in a fair and lawful manner, for purposes that are directly related to our business activities. The types of data we collect and the purposes are outlined below:

Scroll to see the full table

Type of Data Collected	Purpose of Collection	Legal Basis for Processing
Identity & Contact Data (e.g., Name, Email Address, Phone Number, Company Name, Job Title)	To respond to your enquiries and provide requested information. To provide our digital strategy, marketing, and technology services. To send you marketing communications that may be of interest to you (with your consent).	Performance of a contract (when providing services). Your explicit consent (for marketing). Legitimate interests (to respond to enquiries).
Technical Data (e.g., IP Address, Browser Type, Device Information, Pages Visited, Session Duration)	To analyse website performance and improve user experience. To ensure the security and proper functioning of our Website.	Legitimate interests (to operate and improve our Website).

We do not collect any special categories of sensitive personal data (such as data related to health, race, or religion) through our Website.

How We Obtain Your Consent

Your consent is the cornerstone of our data collection practices. We obtain your consent through the following means:

Express Consent

When you fill out a contact or enquiry form, we will require you to provide your express consent (e.g., by ticking an unchecked box) to the collection and use of your personal data for the purposes stated.

Cookie Consent

We use a cookie consent banner to obtain your opt-in consent for the use of non-essential cookies (such as those for analytics and marketing). You can manage your cookie preferences at any time. For more details, see our Cookie Policy in Section 11.

How We Use and Disclose Your Data

Studio20 is the sole owner of the information collected on this Website. We do not sell, rent, or trade your personal data to third parties.

Your personal data may be disclosed in the following limited circumstances:

To Our Service Providers: We may share your data with trusted third-party service providers who assist us in our business operations (e.g., cloud hosting, analytics, email services). These providers are contractually bound to protect your data and use it only for the purposes we specify.
For Legal Reasons: We may disclose your data if required by law, court order, or other legal processes, or to protect our legal rights and interests.
Internal Sharing: Information may be shared internally with our team on a strict need-to-know basis to respond to your enquiries or deliver our services.

Third-Party Services and Data Transfers

We use certain third-party services to operate our Website and business. These include:

Google Analytics: To analyse website traffic and user behaviour. We have configured Google Analytics to anonymise IP addresses. You can review Google's privacy policy here.
Cloud Hosting Provider (e.g., Amazon Web Services): Our Website and data may be hosted on servers located outside of Singapore.

When we transfer your personal data outside of Singapore, we will take steps to ensure that it receives a standard of protection that is at least comparable to that provided under the PDPA.

How We Protect Your Data

We have implemented appropriate administrative, technical, and physical security measures to safeguard your personal data against unauthorised access, misuse, loss, or disclosure. These measures include:

Technical Safeguards

Using Secure Sockets Layer (SSL) encryption, firewalls, and secure server environments.

Administrative Safeguards

Restricting access to personal data to authorised personnel only and conducting regular data protection training.

How Long We Keep Your Data

We will retain your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Our data retention periods are as follows:

Enquiry Data: Retained for 2 years from the date of the last communication, unless a business relationship is established.

Client Data: Retained for the duration of the client relationship and for 7 years thereafter for legal and accounting purposes.

Analytics Data: Anonymised data may be retained indefinitely for statistical purposes.

Once the retention period expires, we will securely destroy or anonymise your personal data.

Your Data Protection Rights

Under the PDPA, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Correction: You can request to correct any inaccurate or incomplete data.

Right to Withdraw Consent: You can withdraw your consent to our use of your personal data at any time.

Data Breach Notification

In the unlikely event of a data breach that is likely to result in significant harm to you, we will notify both you and the Personal Data Protection Commission (PDPC) as soon as practicably possible, in accordance with our obligations under the PDPA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. For material changes, we will provide a more prominent notice (such as a banner on our Website).

Contact Us

For general enquiries, please contact us at enquiry@studio20.sg